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Help & Support

How can we help?

Get in touch with the BotJinn team or find answers to common questions below.
Setup Guide - How to Get Your API Keys

New to BotJinn? The setup guide walks you through finding your Polymarket CLOB API credentials, exporting your wallet private key from MetaMask, and funding your trading wallet - step by step.

Read the Setup Guide
Contact Us

For any questions, account issues, billing enquiries, or technical problems, email us directly. We typically respond within 24 hours on business days.

[email protected]
Response within 24 hours · Business days only
Frequently Asked Questions
How do I connect my Polymarket account?
After subscribing, go to Settings and enter your Polymarket API key, secret, passphrase, and private key. All credentials are encrypted before storage.
My bot isn't running - what should I check?
Make sure your API credentials are saved and valid in Settings, that your subscription is active, and that you have selected and started a strategy from the Dashboard.
Can I cancel my subscription?
Yes. Go to Account and click "Cancel Subscription". Your access continues until the end of the current billing period.
Is there a refund policy?
All payments are non-refundable as outlined in our Terms of Service. Please review the terms carefully before subscribing.
How do I delete my account and data?
Email us at [email protected] with your account email and we'll process the deletion within 30 days, as described in our Privacy Policy.
Is BotJinn affiliated with Polymarket?
No. BotJinn is an independent third-party tool. We are not affiliated with, endorsed by, or in any way connected to Polymarket Inc. See our Terms of Service for full details.
Before You Write

To help us resolve your issue faster, please include the following in your email:

  • Your account email address
  • A clear description of the issue
  • Any error messages you are seeing
  • What you were doing when the problem occurred